CAREERS

Open positions

Please find our current open positions below. Interested applicants should use the Apply Now links below to submit an application.

About 365Labs
Since 2001, the 365Labs team has committed to creating innovative solutions and software that help law enforcement and public safety partners drive efficiency, improve officer and public safety, and ultimately build safer communities. This experience led to the 365™ Public Safety Platform, GISMO™ and Case 365™ – the integrated end-to-end Law Enforcement and Criminal Justice platform for saving lives and solving crime with the help of data-driven intelligence.

Software Tester/Support Engineer

Job Description
365Labs builds State-of-the-Art systems for Public Safety, and we are looking for a QA Engineer to join our Products team. The QA Engineer will create tests, run test cycles, discover bugs, and continuously work towards making our product better.
An ideal candidate would be someone who loves to learn, takes pride in delivering a quality product, and likes to move fast.
Apply Now

Software Developer

Job Description
If you have experience working as a software developer, love programming such that you actively read and research ways to improve code, and want to work in cutting edge technologies, then this may be the job made for you. Skills needed:

  • Good knowledge of C#, SQL.
  • Good understanding of software frameworks such as MVC and MVVM.
    EOE, Including Disability/Vets
    Apply Now

SAAS Support Manager

Job Description
As a Support Desk Manager at 365Labs, you will play a critical role in ensuring the timely resolution of client issues at all times and maintaining high-quality support services. You will lead and train a team of support staff and software testers, creating a cohesive and efficient support team. Your responsibilities will also include developing procedures and a knowledge base to improve support efficiency. We are seeking a quick learner who can adapt to our fast-paced environment and help us maintain our commitment to excellence.

Job Responsibility

  • Lead and manage a team of support staff and software testers, providing guidance, coaching, and training to ensure exceptional support services.
  • Ensure timely resolution of client issues, addressing technical inquiries, and troubleshooting problems effectively.
  • Develop and maintain a comprehensive knowledge base to assist both clients and support team members in resolving issues efficiently.
  • Establish and refine support procedures to improve response times and issue resolution rates.
  • Collaborate with other departments, such as product development and quality assurance, to provide valuable feedback and insights for product improvement.
  • Analyze support data and metrics to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
  • Continuously update your own knowledge of the company’s SAAS products to provide accurate information and guidance to clients and team members.
    Apply Now